These Terms of Service (“Terms”) govern your access to and use of the website located at harmony-msp.com, together with any pages, content, forms, and features made available on it (collectively, the “Website”). The Website is operated by Harmony MSP, LLC (“Harmony MSP,” “we,” “us,” or “our”). “You” and “your” mean the person or entity accessing the Website.

Please read these Terms carefully. By accessing or using the Website, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not access or use the Website. These Terms include a binding arbitration provision and a class-action waiver in Section 18 that affect how disputes are resolved.

1. Acceptance of These Terms

By accessing, browsing, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you use the Website on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms, and “you” includes that organization.

2. These Terms Cover the Website Only — Services Are Governed Separately

These Terms apply only to your use of the Website. They do not govern any managed IT, cybersecurity, consulting, or other services Harmony MSP provides to its clients. Those services are governed exclusively by a separate written Master Services Agreement (“MSA”) and its associated schedules, statements of work, and order forms entered into between Harmony MSP and the client.

Nothing on the Website — including descriptions of our services, pricing references, blog content, or any request you submit through a form — creates a services contract, a binding quote, or any obligation for Harmony MSP to provide services. A services relationship begins only when both parties sign an MSA or other written agreement. If there is any conflict between these Terms and a signed MSA regarding services, the MSA controls.

3. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” above and post the updated Terms on the Website. Changes take effect when posted. Your continued use of the Website after changes are posted means you accept the revised Terms. We encourage you to review these Terms periodically.

4. Who May Use the Website

The Website is intended for business users and a general adult audience. You must be at least 18 years old and able to form a legally binding contract to use the Website. The Website is not directed to children, and we do not knowingly collect information from anyone under 13. We may restrict or refuse access to anyone, at any time, for any lawful reason.

5. License to Use the Website

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Website for your own informational and internal business purposes. This license does not include any right to resell, reproduce, distribute, publicly display, or commercially exploit the Website or its content, except as expressly permitted in these Terms or with our prior written consent.

6. Acceptable Use

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the Website by others. You agree not to:

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation;
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, the server on which it is hosted, or any connected network or system;
• Probe, scan, or test the vulnerability of the Website or breach any security or authentication measures;
• Introduce any viruses, malware, ransomware, or other harmful or malicious code;
• Use any robot, spider, scraper, or other automated means to access, monitor, or copy the Website or its content without our prior written permission;
• Reverse engineer, decompile, or attempt to derive the source code of any software used on the Website, except where such restriction is prohibited by law;
• Harvest or collect email addresses or other contact information of others from the Website;
• Impersonate or attempt to impersonate Harmony MSP, a Harmony MSP employee, or any other person or entity, or misrepresent your affiliation with any person or entity;
• Use the Website to transmit unsolicited advertising, spam, or other commercial solicitations; or
• Use the Website in any manner that could disable, overburden, or impair it, or interfere with any other party’s use of the Website.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including reporting suspected unlawful activity to law enforcement.

7. Intellectual Property

The Website and all of its content — including text, articles, blog posts, graphics, logos, images, page layouts, and the selection and arrangement of that content (collectively, the “Content”) — are owned by Harmony MSP or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws. Except for the limited license granted in Section 5, no right, title, or interest in any Content is transferred to you.

You may view and, where a clear print or share function is provided, print or share individual pages for your own non-commercial reference, provided you do not remove or alter any copyright, trademark, or other proprietary notices. Any other use — including copying, reproduction, republication, modification, or distribution — requires our prior written permission.

8. Trademarks

“Harmony MSP” and our logos and brand elements are trademarks or service marks of Harmony MSP, LLC. You may not use them without our prior written permission. All other names, logos, and marks appearing on the Website are the property of their respective owners and are used for identification purposes only; their appearance does not imply any endorsement.

9. Submissions, Comments, and Feedback

If you submit information through a contact form, comment field, survey, or other interactive feature, you are responsible for the accuracy and lawfulness of what you submit. Do not submit confidential, proprietary, or sensitive information (including protected health information) through the Website; the Website is not intended for the exchange of confidential or regulated data, and a submission does not create a confidentiality obligation on our part outside of a signed agreement.

If you send us ideas, suggestions, or feedback about the Website or our services (“Feedback”), you grant Harmony MSP a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback for any purpose without obligation or compensation to you. You represent that any Feedback is your own and does not violate the rights of any third party.

10. Newsletter and Email Communications

If you sign up for our newsletter or other email communications, you consent to receive those messages at the address you provide. We send marketing email only to recipients who have opted in. Every marketing message includes an unsubscribe link, and you may opt out at any time; we will honor opt-out requests as required by law. Transactional or service-related messages (for example, a reply to an inquiry you submitted) are not marketing messages. Our handling of your email address is described in our Privacy Policy.

11. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect information through the Website, including any use of cookies or analytics. Please review the Privacy Policy so that you understand our practices. By using the Website, you consent to the data practices described in the Privacy Policy.

12. Informational Content Only — No Professional Advice

The Content on the Website, including any blog posts, guides, and articles about IT, cybersecurity, or compliance, is provided for general informational purposes only. It is not professional, legal, financial, or compliance advice, and it is not tailored to any specific organization’s environment, risks, or regulatory obligations. Reading or relying on the Content does not create any advisory, professional, or client relationship between you and Harmony MSP.

Do not act, or refrain from acting, based solely on the Content. For advice specific to your situation, engage Harmony MSP under a written agreement or consult a qualified professional. We make no guarantee that following any general information on the Website will prevent a security incident or achieve any particular result.

13. Third-Party Links and Resources

The Website may contain links to third-party websites, tools, or resources. We provide these links for convenience only and do not control, endorse, or assume responsibility for any third-party content, products, or services. Accessing third-party sites is at your own risk and is subject to the terms and privacy policies of those third parties.

14. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, HARMONY MSP DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Website will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Website or its server is free of viruses or other harmful components; or that the Content is accurate, complete, reliable, or current. You are responsible for implementing your own safeguards and for any reliance you place on the Website. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HARMONY MSP AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). This limitation does not apply to liability that cannot be limited or excluded under applicable law. This Section does not affect the separate liability terms agreed in any signed MSA, which govern Harmony MSP’s services.

16. Indemnification

You agree to defend, indemnify, and hold harmless Harmony MSP and its members, managers, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Website, your violation of these Terms, your violation of any law, or your violation of any third-party right. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

17. Governing Law

These Terms and any dispute arising out of or relating to them or the Website are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Subject to the arbitration provision below, and for any matter not subject to arbitration, you and Harmony MSP consent to the exclusive jurisdiction and venue of the state and federal courts located in Seminole County, Florida.

18. Dispute Resolution; Binding Arbitration; Class-Action Waiver

(a) Informal Resolution First. Before starting an arbitration, you agree to first try to resolve the dispute informally by sending written notice to legal@harmony-msp.com describing the dispute and the relief you seek. You and Harmony MSP will attempt in good faith to resolve the matter for 30 days after the notice is received. If it is not resolved within that period, either party may begin arbitration.

(b) Agreement to Arbitrate. Except for the carve-outs in subsection (d), you and Harmony MSP agree that any dispute, claim, or controversy arising out of or relating to the Website or these Terms will be resolved by binding arbitration on an individual basis, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this provision.

(c) Arbitration Procedure. The arbitration will be administered by the American Arbitration Association (“AAA”) under its rules then in effect (including the Consumer Arbitration Rules where applicable). The arbitration will be seated in Seminole County, Florida, and may, at your election, be conducted by telephone, video, or written submissions where the AAA rules allow. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

(d) Exceptions. Either party may (i) bring an individual claim in a small-claims court that has jurisdiction, and (ii) seek injunctive or other equitable relief in the state or federal courts located in Seminole County, Florida, to protect intellectual property rights or to address unauthorized access to or misuse of the Website. Seeking such relief does not waive the agreement to arbitrate other disputes.

(e) Class-Action Waiver. YOU AND HARMONY MSP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

(f) 30-Day Right to Opt Out. You may opt out of this arbitration and class-action-waiver provision by sending written notice to legal@harmony-msp.com within 30 days after you first accept these Terms. The notice must include your name and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

(g) Severability and Survival. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and may proceed in court, while all other claims remain in arbitration. This Section survives termination of your use of the Website.

(h) Jury-Trial Waiver. To the extent any dispute is permitted to proceed in court, you and Harmony MSP each knowingly and voluntarily waive any right to a trial by jury.

19. Copyright Complaints

We respect intellectual property rights and expect users to do the same. If you believe content on the Website infringes your copyright, you may send a written notice to our designated agent under the Digital Millennium Copyright Act (“DMCA”) at legal@harmony-msp.com. Your notice should include: a description of the copyrighted work; the location of the allegedly infringing material on the Website; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner’s behalf; and your physical or electronic signature. We may remove or disable access to material that is the subject of a valid notice.

20. Suspension and Termination of Access

We may suspend, restrict, or terminate your access to all or part of the Website at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Sections that by their nature should survive termination — including Sections 7, 8, 9, 12, 14, 15, 16, 17, 18, and 21 — will survive.

21. General Provisions

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. Any waiver must be in writing to be effective.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Entire Agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Harmony MSP regarding your use of the Website and supersede any prior understandings on that subject. Your services relationship, if any, is governed separately by a signed MSA.

Force Majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, outages, network or hosting failures, or other events outside our control.

Electronic Communications. When you use the Website or send messages to us, you consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

22. How to Contact Us

If you have questions about these Terms, contact us at:

Harmony MSP, LLC

1540 International Pkwy, Suite 2000, Lake Mary, FL  32746

Phone: +1 (407) 720-6540

Email: legal@harmony-msp.com

This Terms of Service was last updated on June 29th, 2026.